Below are the most frequently asked questions. If your question is not listed, please send an email to: hello@greenhabit.nl
Algemeen
You need licensing information to attend a Greehabit program/training. You will receive these immediately after ordering from Greenhabit. Go to the order button in the website.
Yes you can, go to order and choose buy consumer license here. (https://greenhabit.grendelgames.com/individual/register)
As a buddy, you can definitely join the training even when you are 16. .
That doesn’t matter, you can also start without a buddy and possibly add a buddy at a later time. (by sending the link you received in the mail)
This does not matter, this measurement is not mandatory, just like the blood measurements. See if you can borrow a blood pressure monitor from someone you know sometime.
Technical Problems
No, upon awarding the training by your employer, you will receive an email from Greenhabit with a username and temporary password. You will need to change this password when you log into the game. This ensures your privacy.
If you are unable to log in, it could be due to a number of reasons:
– Username incorrect:your username can be found in the welcome email you received at the beginning of the course.
– Password incorrect: Check whether you are using the correct data. Note uppercase and lowercase letters. If you have lost or forgotten the password, you can ask your employer to generate a new password for you. You will then receive a temporary password in your mail, which you can use to log back into the app.
Click forgot password.
Option 1: Log out via the settings button (top right) and then log back in.
Option 2: Uninstall the app from your smartphone and reinstall the game.
Your data will be retained in both options.
Follow the steps below to solve the problem:
Option 1: Airplane mode off: check that ‘Airplane mode’ is off by going to ‘Settings’ > ‘Airplane mode’ or check the
icon “airplane”
Option 2: Internet connection: check that you are connected to the Internet. “Check your Wifi or 3G/4G icon.”
Option 3: Restart: Turn off your device and turn on your device again.
Option 4: Verify that all updates are in place on your device (check your device manual for the steps)
Option 5: Game reinstall: if all of the above doesn’t work, uninstall the Game and then go ahead and reinstall the Game again
install on your device.
A smartphone or tablet suitable for IOS or Android.
Use iOS 10 or higher
Use Android 5 or higher
Intrinsic Motivation
You can download the greenhabit game on your new phone and then use your login information to log in again. Your content is available again.
Game
No, greenhabit is a course that lasts for 12 consecutive weeks. You can’t pause these in between, because greenhabit strives that you should be aware of the 5 elements in all circumstances so that you come into balance.
No, once you have started your training it is in your name and is not transferable.
The challenges show the number of points you can earn by completing the challenge.
Yes, you can invite your friends via the “social” button to share your Feed.
No, we don’t have a link to this kind of App yet. However, you can manually enter your steps, blood pressure or blood values in the measurements.
This can be done, but if a 1-on-1 session is scheduled then there is a charge. To do so, contact Greenhabit.
When you reach a certain level then in you get a voucher. This means you get to open a reward that comes in the Greenhabit box. The voucher will tell you which reward it is.
No, greenhabit wants its participants to experience healthy products and services. So these can be products and services you wouldn’t choose for yourself. greenhabit wants to help its participants discover new things.
Partners support greenhabit by providing a healthy product or service.
In the settings (“adventure” button at the top left) you can turn off the sound, among other things.
Is your question not included?
Ask your question via our contact form or call: 088 26 26 300
